Refund policy

The window

We offer a 7-day refund on monthly, yearly and lifetime plans. Credits & Individual Label Purchase are not refundable. The 7 days count from the moment of payment.

Monthly plans

Refundable in full within 7 days of payment. After that, cancel any time from your dashboard: you keep access to the end of the billing period you have already paid for, and no pro-rata refund is issued for the remainder.

Yearly plans

Refundable in full within 7 days of payment. After that the term runs to its end. Cancelling stops the next renewal rather than refunding the current year.

Lifetime licences

Refundable in full within 7 days of purchase. After 7 days a lifetime licence is final, because there is no future billing to cancel.

Renewals

A renewal charge is refundable within 7 days of that charge, on the same terms. We email before every annual renewal so it is never a surprise.

Label credits

Credits & Individual Label Purchase are not refundable. Credits for pay per label are added to your account the moment you pay and never expire, and a label you unlock stays in your account to download again. At checkout you confirm that you want them delivered right away; for buyers in the EU, that ends the 14-day right of withdrawal. Build and check your label with the free preview before you unlock it. If you were charged twice by mistake, contact us.

Free plan

The free plan costs nothing, so there is nothing to refund.

Chargebacks

Please contact us before filing a chargeback. We can usually resolve the problem within 24 hours, and a refund inside the window is faster than your bank. Filing a chargeback after a refund has been declined may result in account termination.

How to request

Email billing@nutritionfactlabel.com or use the contact form, and include the email address you paid with. Approved refunds are issued by Freemius and reach your card in 5 to 10 business days depending on your bank.